VoC (Voice of Customer)
Enable Digital Transformation in
Become Customer-Centric with Voice of Customer
An AI-powered platform for sentiment and customer experience analysis, designed to help organizations capture, analyze, and act on customer feedback in real time. VoC transforms raw data from multiple channels into valuable insights, enabling businesses to enhance customer satisfaction, improve service quality, and drive business growth.
Real -Time Sentiment Analysis
Understand customer emotions and
intent instantly.
Multi-Channel Feedback Collection
Gather insights from calls, chats,
emails, and surveys.
Identify trends, issues, and
opportunities for improvement.
Make data-driven decisions with
intuitive analytics.
Works with existing CRM and
customer service platforms.
Module & Feature
Al Sentiment Analysis
Automatically detects and categorizes
customer emotions for deeper insights.
Tracks customer sentiment trends and
alerts teams to emerging issues.
Speech & Text Analytics
Transcribes and analyzes voice and text
interactions across multiple touchpoints.
Prioritizes and routes customer
feedback for faster resolution.
Gain data-driven insights to improve
customer experience strategies.
Transform customer feedback into actionable
insights with AI-driven VoC analytics.
Discover how VoC leverages AI to analyze sentiment, enhance customer experience,
and drive business success
Explore More with Lextech
Turn Feedback into Action
- Analyze NPS and CSAT data with advanced Thai and English NLP.
- Analyze NPS and CSAT data with advanced Thai and English NLP.
- Optimize service quality and customer satisfaction.
EscalateEX
Real-Time API-Driven Action
- Integrate with IoT and other systems effortlessly..
- Enable human interaction with actionable insights from any platforms.
- Transform analysis into real-time actions for your organization.
EngageEX
Automate Customer Inquiry Management
- Record and analyze every customer request, including images.
- Create workflows and manage escalations seamlessly.
- Deliver faster resolutions with centralized case handling.
InsightEX
Smarter Surveys, Real-Time Insights
- Collect and analyze text and image data with Al.
- Get near-instant results with automatically generated dashboards
- Easily create and launch surveys with a self-service setup.
Whether you’re an organization seeking digital solutions
or looking to co-develop innovative technologies
Whether you’re an organization seeking digital solutions
or looking to co-develop innovative technologies