D-Call Center


D-Call Center

D-Call Center is a management system. By adopting modern communication technology to manage in conjunction with the customer database and its service, customers by phone. To support business and develop performance potential for maximum efficiency Ready to give Those who deal with the organization made the most impression. The D-Call center solution's special functions include

- Automatic Call Distribution System (ACD)
> Define a random line distribution
> Schedule the Last Agent to pick up (Last call Agent Routing) distribution
Automated reply system (IVR) u Application softphone to manage external calls, which has coaching and silence functions for system administrators (Supervisor) to listen to the Agent and the destination conversation partner's conversations.
- Call Recording (D-Recorder)
- Report system for displaying usage information (Report)